Shipping policy

Shipping Policy

Processing Time All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (Australia) We ship across Australia via Australia Post. Standard shipping typically takes 3–7 business days after dispatch. Express shipping options may be available at checkout.

Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Lost or Delayed Parcels If your parcel appears lost or significantly delayed, please contact us at jadeskyaustralia@outlook.com and we'll do our best to help resolve the issue.