Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jadeskyaustralia@outlook.com. Please note that returns will need to be sent to the following address: PO Box 2002, Brighton Eventide. Qld 4017

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jadeskyaustralia@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jadeskyaustralia@outlook.com.

Refund & Returns Policy

We want you to love your purchase. If you're not completely satisfied, here's how we can help.

Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 7 days of receiving your order with a photo of the damage. We'll arrange a replacement or full refund at no cost to you, including return postage where required.

Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned: earrings and pierced jewellery, digital downloads, and items that have been used or personalised.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days back to your original payment method.

How to Start a Return Email us at: jadeskyaustralia@outlook.com with your order number and reason for return, and we'll guide you through the process.