Frequently Asked Questions
Orders & Shipping
How long will my order take to arrive?
We dispatch orders within 1–3 business days. Standard shipping within Australia typically takes 3–7 business days, and Express shipping takes 1–3 business days after dispatch.
Do you ship internationally?
At this stage we ship within Australia only. We hope to offer international shipping in the future — stay tuned!
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel's journey.
Returns & Refunds
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right. Items must be returned in their original condition and packaging.
What if my item arrives damaged?
We take great care in packaging every order, but if something arrives damaged, please email us at jadeskyaustralia@outlook.com within 48 hours of delivery with a photo and we'll arrange a replacement or refund.
Products
Are your crystals genuine?
Yes! All of our crystals are 100% natural and ethically sourced. Each piece is unique, so colours and patterns may vary slightly from the photos shown.
How should I care for my crystals?
To cleanse your crystals, you can place them in moonlight overnight, use sage smoke, or rinse water-safe crystals briefly under running water. Avoid prolonged exposure to direct sunlight as this can fade some stones over time.
Can I request a gift message?
Absolutely! At checkout you can add a personalised gift note and we'll include it with your order. Our products also make beautiful gifts just as they are — no invoice is included in the parcel.
Getting in Touch
How do I contact you?
We'd love to hear from you! Reach out via our Contact page or email us directly at jadeskyaustralia@outlook.com. We aim to respond within 1–2 business days.